Project enquiries
When you send an enquiry, we store the details you provide so Matt can review the business, respond and discuss potential work. This may include your name, business, contact details, website, project interests, investment, timing and message.
The enquiry is saved before a confirmation is shown. We use Resend for email notifications. A notification delay does not remove your saved enquiry. Please avoid sending sensitive personal information in the project brief.
Matii, our AI assistant
When you send Matii a message, your question and recent conversation are sent to MWeb’s chat service and model server to generate an answer using our published business information. Depending on the active service configuration, conversation context and confirmed project details may be processed by OpenRouter and its model providers. Local processing uses infrastructure we operate when enabled; it may be disabled. Do not assume a conversation stays on local infrastructure. AI answers can be incorrect; the source links let you check the relevant information.
The chat service stores a bounded conversation and project details you explicitly save, using a random browser session cookie. This lets you recover context after navigation or a connection loss. Server conversation state expires after two hours of inactivity and expired records are removed during requests and periodic cleanup. Clear chat deletes this server conversation and clears the local draft; it does not delete an enquiry you already submitted. Recent messages, your draft enquiry and the chat’s open or closed state are also kept in this tab’s session storage. Browser session restoration may retain tab storage when reopening a browsing session. Aggregate operational event records, without message content or contact details, are retained for up to 30 days to monitor usage and failures. Technical request information may be processed by hosting services. Please do not send passwords or sensitive personal information in chat.
When chat enquiries are disabled, Contact Matt shows an email link. It opens your email app without sending anything or forwarding your conversation. Where an enquiry form is offered, you review and submit its details separately. Matii cannot confirm appointments or send messages on your behalf through the conversation.
Where the enquiry came from
We record the submitting page and any campaign labels supplied in the link you followed. These labels may be kept in your browser’s session storage as you move through the site. The main studio pages do not send your form contents to advertising analytics.
Optional Meta advertising measurement
On our trade and service campaign page (/lp/tradies/), Meta Pixel loads only if you choose “Allow measurement”. If allowed, it shares page visits and successful enquiry events with Meta, along with the page address, browser/device information and identifiers used by Meta. Meta may use this information to measure and personalise advertising under its own privacy policy, including processing outside Australia.
We do not include your name, contact details or form answers in advertising event parameters, we do not supply advanced matching values, and automatic event configuration is disabled. A successful enquiry event uses a random enquiry reference to prevent duplicate counting. It is not a qualification, booking or sale.
Your choice is stored in this browser for up to 180 days. Select “Advertising privacy” in the campaign page footer to change it. Declining or withdrawing consent stops subsequent advertising events from this page and does not stop your enquiry. Withdrawal does not undo events already shared. Browser blockers can also prevent measurement. See Meta’s privacy policy.
Intro conversations
You can email Matt to arrange an intro. Where an online booking link is available, choosing it opens the booking provider’s service. That provider explains how it handles the details you supply. Booking is optional and separate from submitting an enquiry. We do not automatically send your project form details to the booking provider. You can choose to include your enquiry reference in your booking notes so Matt can connect the conversation to your brief.
Storage, access and service providers
Enquiries are stored on our hosted server and may also appear in notification email. Hosting, network and email providers can process information outside Australia. Access is restricted to people who need it to respond to and manage the work.
We keep information while it is needed to handle your enquiry or project and meet applicable recordkeeping requirements. Contact us to request access, correction or deletion, or to raise a privacy concern. We review the request and explain any information we need to retain.
Website delivery
Hosting and network services process technical request information to deliver the website. The connection animation runs in your browser. Any film is loaded only when requested. Older campaign pages may have their own measurement integrations; the information displayed on those pages applies to that experience.
Contact
Email hello@mwebdigital.com.au or call 1300 336 032.
Updated 14 September 2026.